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General

My Account & Orders

  • What does 'unordered' mean?
  • How do I order online?
  • Can I change my order?
  • Has my order been successful?
  • I didn't receive a confirmation email?
  • Why was my order cancelled?
See all 19 articles

Delivery & Shipping

  • How do I track my order?
  • Delivery Update
  • Christmas Delivery Update
  • Can I request a safe drop delivery?
  • How much does shipping cost?
  • How long will my delivery take?
See all 9 articles

Returns & Exchanges

  • What is your online returns and exchanges policy?
  • How do I return my order?
  • What is your in-store returns policy?
  • When will I receive my refund?
  • Can I return or exchange an online order in store?
  • How do I return or exchange an item purchased from a Blue Illusion store?
See all 8 articles

FAQs

  • Is my product or size available online / in-store?
  • My discount was not applied?
  • What size should I order?
  • Can I place an order over the phone?
  • Payment Options
  • Secure payment
See all 13 articles

Contact Us

  • Public Holiday Trading Hours
  • Call & Collect
  • COVID-19 Information
  • Contact us
  • Store locations
  • I want to work for Blue Illusion
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