My Account & Orders
- What does 'unordered' mean?
- How do I order online?
- Can I change my order?
- Has my order been successful?
- I didn't receive a confirmation email?
- Why was my order cancelled?
Delivery & Shipping
- How do I track my order?
- Delivery Update
- Can I request a safe drop delivery?
- How much does shipping cost?
- How long will my delivery take?
- Can I change my order delivery address or re-direct the parcel?
Returns & Exchanges
- What is your online returns and exchanges policy?
- How do I return my order?
- What is your in-store returns policy?
- When will I receive my refund?
- Can I return or exchange an online order in store?
- How do I return or exchange an item purchased from a Blue Illusion store?
FAQs
- Is my product or size available online / in-store?
- My discount was not applied?
- What size should I order?
- Can I place an order over the phone?
- Payment Options
- Secure payment