We are currently experiencing a significant increase in customer enquiries, to receive a faster response we would recommend emailing our customer service team. We are very sorry for the delay and appreciate your patience during this time.
FAQs
- Due to increased warehouse operations, we cannot change once they have been placed.
- If a product/size is unavailable on our website it has unfortunately sold out online, please contact any one of our boutiques for in-store stock levels.
- If you would like to place an order over the phone please contact one of our boutiques here and a store member will assist you.
- Due to postal delays, returns/exchanges can take up to 2-3 weeks to be processed.
Please check our full FAQ page for further information.
Please contact our customer service team via email at shop@blueillusion.com
Phone - Toll-Free
AUS 1800 208 205
NZ & International 0800 208 205
Alternatively, you can contact us on live chat.
Our Customer Service team are available during business hours Monday-Friday 8:30am - 5:00pm AEST.